Returns & Exchanges Policy For An Online Purchase

• We will gladly accept any unworn, unwashed merchandise with original tags that has been purchased from our online store. The article has to be sent back within 15 days of purchase for a refund or an exchange.
• Please return goods with a copy of the invoice and mention the reason for returning the items.
• Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address.
• Delivery Charges will not be refunded.
• Refund requests will be processed within 7 working days after receiving the return products.
• Refunds will be made via Jazz cash, online banking or in the form of a coupon code.
• All returns should be sent to House No. A-1 Chaudury Street Altaf Town Multan.
• In-case the article has been further discounted from the time of purchase. The exchange will be made at mark down pricing.

For further assistance about exchanges and returns, please contact us at customercare@apparelbytrusted.com

Follow these simple steps to return or exchange your item purchased from the online store:

1. Complete Return Form

If you wish to return or exchange any portion of your online order, please complete the Exchange Form and include it with your return shipment.

If you wish to return or exchange any product of your order, please complete this form and include it with your return shipment.

1. Repack Merchandise

Please make sure that the item(s) you wish to return, along with the Return Form are included with your return shipment.

1. Ship to

Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to the following address:

I TRIED TO CHECK OUT AND THE ITEM IN MY SHOPPING BAG DISAPPEARED?

Placing an item in your shopping cart does not guarantee your purchase of the item. Until you have completed the checkout process, another customer may have purchased the item. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

WHEN I PLACE AN ITEM TO MY SHOPPING BAG, IS THE ITEM PLACED UNDER MY RESERVATION?

Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.

WHAT HAPPENS IF AN INCORRECT ADDRESS IS PROVIDED FOR THE DELIVERY?

If the address is incorrect or outdated, the package will be returned to us by the delivery agent or the unintended recipient. Please check your address carefully when placing a new order. Please also take note of the country in the provided shipping address field. To remove an outdated or incorrect address from your account, please log on to your online account. If no one is available at the delivery address to receive the products, the delivery agent will leave an “unable to deliver” note at the address and the recipient should follow the instructions on that note to arrange re-delivery of the products.

HOW IS THE DELIVERY PROCESSED?

Most of our delivery agents make two attempts to deliver a parcel and they might require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. The delivery agents will attempt to contact the recipient at the given contact number to rearrange a delivery. However, this may be unsuccessful if the contact number is unreachable. Please indicate country code and area code clearly when placing an order. If the recipient failed to receive the package after the delivery agent’s delivery attempts, the package will be returned to us.

DELIVERY DATES

IS THERE A GUARANTEED DATE WHICH I CAN RECEIVE MY ORDER ON TIME?

Currently, we are unable to guarantee a delivery date. The delivery period is subjected to payment authorization and availability of stocks. On some occasions, we may request for some forms of payment verification or source for the best available piece within our storage locations in order to fulfill your shipment. If you need to receive the items urgently, we suggest you to contact apparelbytrusted.com. We will try our utmost to place your order on priority.

RETURNS AND EXCHANGE

I RECEIVED A DEFECTIVE ITEM, WHAT SHOULD I DO?

Defective items can only be returned to apparelbytrusted.com address, subject to item being returned must be in its original condition with the original tags and tickets within 7 days of delivery. It is important that customers check their outfits upon delivery to avoid any damage.
There are strictly no refunds via cash/credit card, discount code will be offered instead. A Sale item purchased from the online store can only be exchanged via online store.

I RECEIVED AN INCORRECT ITEM, WHAT SHOULD I DO?

Incorrect item received can only be returned to apparelbytrusted.com address, subjected to item being returned in its original condition.
International orders cannot be returned or exchanged.